- Online gaming giant BetMGM is in hot water as a New Yorker has filed a lawsuit against the company. The allegations include that the company offered the plaintiff, Sam A. Antar, millions of dollars in free bets to keep him from reporting game glitches to betting regulators and to keep him silent about them.
This could spell big trouble for BetMGM, and companies affiliated with it, as they could face fines and sanctions from the state if the allegations are proven to be true. This might bring more issues as the popular gaming company joined Responsible Gambling Education Month which aims to combat gambling problems.
BetMGM Facing Lawsuit
The suit was filed with the New Jersey Superior Court last September 28th, Wednesday. BetMGM, together with BetMGM, MGM Resorts, Entain PLC, and Borgata Casino is charged with consumer fraud, gross negligence, racketeering, and other civil suits.
The issue started as the player ofter lost connection while using BetMGM’s online casino platform. The player also revealed that this disconnectivity issue will rise when he got a good hand and after reconnecting, the funds in his accounts are lost and the only way to recover his balance is to deposit additional funds.
The claimant said that he had lost over US$29 million in just nine months due to this disconnectivity issue. He spoke with several officials from the company regarding his problems but they preferred top-up bettor’s profile by giving him free bets which can’t be used as real money units.
Antar, who described himself as a “compulsive and vulnerable” gambler, claims that the free credits e earned have made his gambling addiction worse. In addition, as per Antar, an account manager told him that he is not the only player to experience the problem.
He also said that glitches happen every 15 to 30 minutes as he plays, from May 2019 to January 2020. The lawsuit says that the operator turned a blind eye to this issue as they made tons of profits off it. Mr. Antar claims he complained numerous times, even recording conversations with managers who said their application would not pull the involved games off the website since it’s “a moneymaker” in his words.
More Conflicts May Arise
This may result in further conflicts as BetMGM has shown its support for Responsible Gambling Education Month and is affiliated with numerous companies.
Responsible Gambling Education Month is held to educate the public about the risks associated with gambling. The month-long campaign features a variety of events and workshops that are designed to help people learn how to gamble responsibly. In addition, the campaign also provides resources for those who may be struggling with gambling addiction.
By increasing public awareness about the risks of gambling, RGEM hopes to reduce the harm caused by irresponsible gambling behavior.
The lawsuit will greatly diminish the credibility not just of BetMGM casino but may also damage the reputation of its owners, MGM Resorts International and Entain Holdings.